Shipping Information If an order that needs to be sent overnight is in stock and placed before 3:00PM (EST), the package should arrive the next business day. Please note overnight orders placed Friday after 3:00 PM (EST) or over the weekend will be processed Monday and if in stock, should arrive the next business day. Signatures are required for all deliveries for our customer’s own protection. Additional charges may be assessed if more than one attempt is made for delivery. Returns & Exchanges
Customer satisfaction is a top priority for Roxbury Jewelry.
If you are not satisfied with your order, we will accept all returns shipped back within 15 business days of the original shipment. The credit card charged will be reimbursed for the total amount, minus the cost of shipping and handling. Please note that if a return exceeds the 15 day return timeframe, you will only be issued a credit. This credit may be applied towards your next purchase and the order must meet or exceed the original total amount. A credit can’t be processed for any remaining funds. Items must be in new condition, items showing unreasonable wear and tear will not receive full reimbursement.
On the front of the packing slip (enclosed with the purchase), note the reason for return. Please include all original items shipped with the package. Enclose the packing slip with the item(s) and ship, prepaid and insured, to:
550 S. Hill St., Suite 1395
Los Angeles, CA 90013
Please allow up to two to three weeks for a return process. Feel free to contact us to see if your return has been received and where it is in the return process. Once your return has been processed, please allow two to three business days for the refund to appear on the credit card.
Custom Ring Sizes
We do not stock all finger sizes for every ring. A special order can be placed for any size not listed on the website. All customer orders are final orders. To check ring size availability, please call us at 1-213-627-4179 or email: firstname.lastname@example.org.
PURCHASES: All merchandise, in its original condition, is returnable for a full refund within 10 days of
this receipt. Within 30 days, a merchandise credit will be issued for the full amount paid. No returns or
exchanges will be accepted after 30 days.
Returns, refunds and/or exchanges will not be given in the event the item has been worn. Roxbury
Jewelry, LLC., will determine if the item has been worn by evaluating for any damage or signs of wear,
which includes but is not limited to micro-scratches, polishing, removal of sales tag, dents, sizing etc.
CUSTOM ORDERS: All custom orders, once approved are final sales. No exchanges, refunds, credits will
be given, unless final design is materially different than approved images.